Privacy Policy

At DataEquinox Technology and Research Private Limited, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your information in connection with our product. Our goal is to provide a secure and seamless user experience while ensuring transparency in our data practices.

Data Usage

The information you provide is used solely to enhance the functionality of our product, improve performance, analyze usage patterns, and deliver personalized user experiences. We assure you that your personal information will never be sold or shared with third parties for marketing purposes.

When interacting with our product, you may be asked to provide certain details such as your name, contact information, and preferences to enable key features of the product.

Data Collection

We collect the following types of information through our product:
  • Personal Information: Includes details like your name, email address, phone number, and other data provided during account registration or usage.
  • Usage Data: Includes statistics like interaction logs, feature usage, error reports, and preferences, which help us optimize the product.
  • System Information: Includes details such as browser type, device specifications, operating system, and session duration to improve compatibility and performance.

Data Storage and Security

All user data is securely stored on servers located in India, in compliance with local data protection regulations. We employ industry-standard encryption and security protocols to protect your data from unauthorized access, misuse, or disclosure.

Integration with Third-Party Services

Our product integrates with third-party services, including but not limited to Large Language Models (LLMs), payment gateways, analytics platforms, and cloud storage providers. These services are essential for providing core functionalities, and we only share the data necessary to enable these features.
  • Third-party services comply with stringent privacy and security standards to ensure your data is handled responsibly.
  • Absent specific legal obligations, third-party services cannot use your data for purposes outside the scope of their integration with our product.

Chat Data Handling

Interactions with the product are securely processed and stored to ensure functionality and to improve the user experience.
  • Chat logs and session data are analyzed to identify trends, enhance system capabilities, and develop new features.
  • All analyses are conducted in compliance with applicable data protection laws.

Cookies and Tracking Technologies

Our product may use cookies or similar tracking technologies to optimize performance and enhance user interactions.
  • Cookies are used to remember user preferences, store session data, and improve usability.
  • You can manage cookie preferences through your device or browser settings, but disabling cookies may affect certain product functionalities.

Embedded Content and Integrations

Our product may include embedded features such as external APIs, multimedia content, or integrations with other platforms. These features behave in the same way as visiting the external services directly. External services may collect and process data about you as part of their functionality.

How We Use Your Information

We use the data collected through our product to:
  • Provide, operate, and maintain product features.
  • Understand and improve how users interact with the product.
  • Develop new functionalities, refine existing services, and resolve technical issues.
  • Communicate updates, enhancements, or relevant information about the product.
  • Detect and prevent unauthorized access or fraudulent activity.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the data is no longer required, it is securely deleted or anonymized.

User Consent and Rights

By using our product, you consent to the collection and processing of your information as outlined in this Privacy Policy.
You have the right to:
  • Access the personal information stored about you.
  • Request updates or corrections to inaccurate or incomplete data.
  • Request the deletion of your data, subject to legal and operational constraints.
For any such requests, please contact us at the details provided below.

Log Data and Analytics

Our product generates log files that capture information such as:
  • Interaction timestamps, feature usage, and error logs.
  • Device information, including IP addresses, browser details, and device types.
This data is analyzed to understand trends, improve functionality, and ensure optimal performance. The information collected in logs is not linked to personally identifiable information.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant updates will be communicated to users through notifications within the product or via email.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to reach out to us: