Terms and Conditions

Welcome to DataEquinox Technology and Research Private Limited. By using our product, you agree to comply with the terms and conditions outlined below. These terms govern your access to and use of our AI-based chatbot, which provides scalable and customizable solutions across various domains. The product is designed to manage subscriptions, handle user queries, and offer tailored functionalities to meet diverse customer requirements effectively.

User Responsibilities

As a user, you are responsible for:
  1. Providing accurate and complete information while interacting with the platform.
  2. Using the product in compliance with applicable laws and ethical guidelines.
  3. Avoiding activities that compromise the security, functionality, or integrity of the product, such as unauthorized access, reverse engineering, or misuse.
Failure to adhere to these responsibilities may result in suspension or termination of access to the product.

Subscription Plans

Our platform offers three subscription plans:
  • Monthly Plan: Active for one month, renewable at the end of the billing period.
  • Yearly Plan: Active for one year, with early termination subject to specific terms.
  • Token-Based Plan: A pay-as-you-use model where users purchase tokens and recharge as needed.
Each plan is governed by its own cancellation and renewal terms, as outlined in our Cancellation Policy. Users must ensure timely renewals or recharges to maintain uninterrupted service.

Third-Party Integrations

Our product integrates with third-party services, including:
  • Large Language Models (LLMs) for enhanced conversational capabilities.
  • Payment gateways to facilitate secure transactions.
  • Analytics tools for monitoring and improving user experience.
While we ensure these services comply with strict privacy and security standards, we are not responsible for disruptions or issues arising from third-party providers.

Intellectual Property

All content, features, and functionalities of the product, including text, software, design, and algorithms, are the exclusive intellectual property of DataEquinox Technology and Research Private Limited. Unauthorized reproduction, distribution, or modification of any part of the product is prohibited. Violations may result in legal action under applicable intellectual property laws.

Updates and Modifications

We reserve the right to update, modify, or enhance the product and these terms at any time.Significant changes to the terms will be communicated to users through email or platform notifications.Continued use of the product after updates constitutes acceptance of the revised terms.

Data Handling and Privacy

The privacy and security of user data are our top priorities. All data collected through the product is handled in accordance with our Privacy Policy.User data is stored on secure servers and is only shared with third-party services as necessary to deliver requested functionalities.Cookies or similar tracking technologies may be used to enhance performance and user experience.

Limitations of Liability

While we strive to deliver a seamless and effective product experience, we cannot be held liable for:
  1. Interruptions, delays, or errors caused by third-party services.
  2. Damages resulting from user inaccuracies or misuse of the product.
  3. Indirect, incidental, or consequential damages beyond our control.

Termination of Access

Access to the product may be suspended or terminated if:
  • Users violate these terms and conditions.
  • Fraudulent, harmful, or illegal activities are detected.
Refunds for terminated subscriptions are governed by the Cancellation Policy.

Feedback and Suggestions

We welcome user feedback and suggestions for improving the product. By submitting feedback, you grant DataEquinox Technology and Research Private Limited the right to use, modify, and incorporate it into the product without obligation or compensation.

Governing Law and Jurisdiction

These terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of Indian courts. If any provision is deemed invalid or unenforceable, the remaining provisions will remain in full effect.
By using our product, you acknowledge that you have read, understood, and agreed to these terms and conditions. For further assistance or inquiries, please contact our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Terms and Conditions, please feel free to reach out to us:
 Tel: +91 90740 83251, +91 480 273 4005
 Email: connect@dataequinox.com